Privacy policy

Carvoeiro Villa Collection respects your privacy. This policy explains what personal information we collect when you visit this website or contact us, how we use it, and the choices and rights you have.

1. Who we are

Carvoeiro Villa Collection is a small, personally run collection of private holiday villas in Carvoeiro, on the Algarve coast of Portugal, with an office in Cascais. We are responsible (the “controller”) for the personal information described in this policy. You can contact us about privacy at any time at carvoeirovillacollection@gmail.com.

2. Information we collect

• Enquiries. When you use our enquiry form we collect your full name, email address, phone number (optional), the villa you are interested in, your arrival and departure dates, the number of guests and anything else you choose to tell us.
• Messages. If you email us or message us on social media, we keep that correspondence so we can reply and follow up.
• Bookings. If you go on to stay with us, we collect the details needed to manage your stay and meet our legal obligations, such as guest registration details required by Portuguese law for local accommodation.
• Technical information. Like most websites, our hosting provider automatically records basic technical data such as your IP address, browser type and the pages you visit, for security and to keep the site running properly.

3. How we use your information

• To answer your enquiry, check availability and send you a quote. The legal basis is taking steps at your request before entering into a contract.
• To manage your booking and stay. The legal basis is performing our contract with you.
• To meet legal obligations, such as the registration of foreign guests and tax and accounting records. The legal basis is compliance with the law.
• To keep our website secure and working well. The legal basis is our legitimate interests.

We do not sell your personal information, and we do not send marketing emails unless you have asked us to.

4. Bookings made through Airbnb

If you book through Airbnb, Airbnb collects and processes your information under its own privacy policy. We receive the booking details Airbnb shares with hosts and use them only to prepare for and manage your stay.

5. Who we share information with

We share personal information only where needed, with trusted providers who help us run our business, such as our website hosting provider, our email provider and the people who help prepare the villas for your arrival. We may also share information with public authorities where the law requires it. Some providers, such as Google, may process information outside the European Economic Area. Where this happens, appropriate safeguards are in place, such as the European Commission’s standard contractual clauses.

6. Cookies and embedded content

Our website uses only the essential cookies needed for it to work. We do not use advertising or analytics cookies.

Some pages include content from other services: a video hosted on YouTube on our homepage, and Google Maps on our contact and villa pages. These services may set their own cookies and collect information about your visit, as described in Google’s privacy policy. Links to Airbnb, Instagram and Facebook take you to those sites, which have their own privacy policies.

7. How long we keep your information

We keep enquiries that do not lead to a booking for up to 24 months, so we can help if you get in touch again, and then delete them. We keep booking records for as long as Portuguese tax and accommodation law requires.

8. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• access the personal information we hold about you
• ask us to correct information that is inaccurate or incomplete
• ask us to delete your information
• ask us to restrict or stop using your information
• receive your information in a portable format
• withdraw your consent at any time, where we rely on consent

To use any of these rights, email us at carvoeirovillacollection@gmail.com. We will reply within one month. If you are unhappy with how we handle your information, you can also complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt.

9. Keeping your information safe

We take reasonable technical and organisational measures to protect your information, including a secure (HTTPS) website and access to enquiries limited to our team.

10. Children

Our website is not aimed at children, and bookings must be made by an adult.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

For any question about this policy or your personal information, please email carvoeirovillacollection@gmail.com or use our contact page.